Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 5 p.m. PST, excluding weekends and major USA holidays. 

**For all preorder items, please refer to the product description for expected shipping dates. If you ordered multiple preordered items, your order will be held until all products are ready to ship.

UNLESS NOTED OTHERWISE IN PRODUCT DESCRIPTIONS, orders will ship 5­-7 business day after you order. This does not include the time spent in transit.

*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.

Transit times will vary based upon a few different conditions, including but not limited to:

- Total distance between us and you
- Whether your parcel is a domestic (Continental USA) or international (everywhere else) shipment
- What delivery method you select

Any inquiries regarding the exact location of your package should be made to the carrier directly. Checking the tracking number provided in your Shipment Confirmation is usually the best way to check. Our customer service agents only have as much information as can be seen by you through your tracking number. 

We ship worldwide from the United States. 

Due to current international shipping restrictions, we are temporarily unable to ship to the following countries:





French Guiana









Republic of Congo

Saint Pierre and Miquelon (Miquelon)


Sierra Leone

South Sudan





All shipping rates will vary depending on a few different factors, some of which include:

* Domestic vs International shipments
* Total weight of package
* Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.

To protect your shipment, we offer Route+ Shipping Protection to insure your order against loss, theft and damage. This is available to add at checkout.

For more information on Route+, click here.

At the moment our prices do not include VAT and we do not collect VAT at checkout. You may be required to pay VAT upon order delivery. This is temporary and we hope remove this inconvenience for our UK customers in the near future!


All sales are final. We are unable to offer refunds at this time.

Exchanges are dependent on current stock levels and item purchased. Please email for any exchange inquiries.

Yes! Please email with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.